Privacy Policy

At Rahul Enterprises (Authorized LPG Gas Distributorship, Patakhera, Betul), we are committed to safeguarding the privacy and personal data of our consumers, domestic households, and commercial partners. This Privacy Policy outlines how we collect, store, use, and protect your information when you interact with our website, request cylinder refill bookings, or contact our customer support desk.

---

1. Information We Collect

To process your LPG gas cylinder bookings and provide doorstep delivery, we collect the following personal and connection details:

• Full Name & Contact Details: Mobile phone number, email address, and delivery address in Patakhera, Ghodadongri, Sarni, or Betul.
• LPG Connection Details: LPG Consumer Number, SV (Sanction Voucher) number, cylinder category (14.2kg Domestic, 19kg Commercial, 5kg Chhotu), and subsidy status.
• KYC Documents (For New Connections): Copy of Aadhaar Card, Ration Card, Bank Passbook details (for DBTL subsidy transfer), and photo identity proof as mandated by government oil corporations.
• Inquiry Details: Messages submitted via our contact form or official WhatsApp support line (`+91 9425002975`).

2. How We Use Your Information

Your personal information is strictly utilized for authorized LPG distribution purposes, including:

• Dispatching and delivering LPG refills to your registered residence or commercial establishment.
• Sending SMS, call, or WhatsApp updates regarding booking reference status (`RE-LPG-XXXXXX`) and delivery schedules.
• Assisting with PAHAL / DBTL direct subsidy transfers and Aadhaar seeding verification.
• Responding to emergency leak calls, safety inspections, and technical stove/pipe repair requests.
• Maintaining records mandated under statutory oil corporation guidelines and government regulations.

3. Data Protection & Security Standards

We enforce strict operational and technical measures to protect your data against unauthorized access, loss, or misuse:

• No Selling of Personal Data: We NEVER sell, rent, trade, or leak your personal contact details to third-party advertisers or telemarketers.
• Authorized Access Only: Only certified agency staff members process your booking details for cylinder fulfillment.
• Government Compliance: Customer records comply strictly with Ministry of Petroleum & Natural Gas standards.

4. Sharing Information With Authorized Authorities

We may disclose consumer information only to authorized government oil corporations (e.g., IOCL/BPCL/HPCL), public safety officials, or law enforcement bodies when explicitly required by law or safety regulations.

5. Website Cookies & Local Storage

Our website uses minimal session cookies and browser local storage strictly to store transient form input (such as refill price estimation) for a smooth user experience. We do not track users across external third-party websites.

6. Your Rights & KYC Updates

As an LPG consumer, you have the right to inspect, update, or correct your registered address, phone number, or bank details. To update your details, please visit our office or submit an update request with valid KYC proof.